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Call Center Solution: Keeping the trucking companies, trucking

Submitted by on Friday, 11 March 2016No Comment

What does a heavy-volume call center do when their call capacity overwhelms their existing phone system? They get moving and start the search for a more affordable and flexible solution – one that not only handles current activity levels, but is expandable into the future without exploding the company budget.

Virginia’s Eagle Tele-Services needed a business communications solution that could handle up to 10,000 inbound and outbound calls per day. It had to be big; it had to be robust; and it had to be stable to handle 24/7 continuous after-hour road service for the commercial trucking industry. It had … Continued

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