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Get the Most out of Your Phone System with IVRs

Submitted by on Thursday, 31 March 2016No Comment

Getting the most out of your IVR- Digium

Interactive Voice Response (IVR) features, commonly known as auto attendants, are among the most underutilized tools in phone systems, today.  IVRs include a wide range of options and integration possibilities that can automate mundane and repetitive tasks for a business user, while also making the customer experience much more enjoyable. Admittedly, IVRs sometimes have a bad reputation because no one really likes calling into a company’s automated phone system. Yes, we’ve all had nightmare experiences involving round after round of button pressing and never getting to the person we really want to talk to. Or, we’ve had to use clunky … Continued

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