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How Switchvox Helps Improve Customer Service

Submitted by on Friday, 6 May 2016No Comment



Excellent customer service is essential to the success of your business, whether interactions take place in person, online, or over the phone. Problems will likely occur, but there are ways to manage it so that it satisfies your customer and meets business needs. So what bothers customers the most, and what can businesses do to prevent it?

Consumer Reports National Research Center recently conducted a survey to identify the top customer service complaints consumers had in the past year. Here are the results:

  • Can’t get a person on the phone: 75 percent
  • Rude or condescending salesperson: 75 percent
  • Got


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