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How to Use the Hidden Data in Your Business Phone System

Submitted by on Tuesday, 6 October 2015No Comment

In a previous article, Age of Unified Communications and Your CRM, I discussed the benefits of integrating your Unified Communications (UC) solution with your CRM (like Salesforce.com or SugarCRM).  One of the advantages of this type of phone system integration is having screen pops that make it easy for your sales and customer service teams to log call details. It also provides quick access to existing customer information, enabling outbound-focused teams to have better conversations with customers and prospects. Digging into the data sourced by your UC system can provide an untapped stream of knowledge for other key employees, … Continued

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