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Power of UC Phone Systems: Call Center Features for Every Business

Submitted by on Monday, 5 October 2015No Comment

callcenter

When most people hear the term “call center,” they think of a massive maze of cubicles, filled with hundreds (or even thousands) of people answering call after call in a sales or support department for a major corporation. Though these large call centers do exist, (American Express has a single call center in Phoenix, AZ with over 5200 people in it), they are not the norm for most businesses. There are far more companies with just a few employees answering the phone that have a need for some more sophisticated call routing. Let’s face it, if you have a business … Continued

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