Home » Articles, News

Tips for Reducing On-Hold Times and Customer Frustration in Call Centers

Submitted by on Tuesday, 9 February 2016No Comment

Did you know that the average person will spend 1.2 years on hold? That’s a lot of waiting. According to the Small Business Chronicle, after an average of one minute and 55 seconds of hold time, most callers hang up- and 34% of those callers won’t call back. In today’s technology-driven world, information is available instantly, so when situations arise in which information is slow to access or confusing, the customer experience is diminished. This balancing act of providing information quickly and keeping the customer happy is something that call centers across the world deal with on a … Continued

The post Tips for Reducing On-Hold Times and Customer Frustration in Call Centers appeared first on Inside the Asterisk.