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Improve Your Company’s Customer Experience with Switchvox 6.2
, 22 , 2016 – 13:42 | Comments Off on Improve Your Company’s Customer Experience with Switchvox 6.2

There is nothing more important to a company than the customer experience it delivers.  How a customer interacts with company employees and systems can make or break sales and has

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7 Ways Technology Can Increase Productivity
, 20 , 2016 – 14:18 | Comments Off on 7 Ways Technology Can Increase Productivity

Small and medium-sized businesses (SMBs) are constantly looking to new technology to create a workforce that is more productive, more efficient, and more innovative. In addition, the rising trend of
The post 7 Ways Technology Can Increase Productivity …

The Key to Seasonal Business Success: Increase Revenue & Decrease Costs
, 16 , 2016 – 14:13 | Comments Off on The Key to Seasonal Business Success: Increase Revenue & Decrease Costs

All businesses deal with two types of costs: fixed costs and variable costs. A fixed cost is constant; it’s an operational expense that isn’t influenced by how your business is

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Bringing Enterprise-level Technology to Small Business
, 15 , 2016 – 14:30 | Comments Off on Bringing Enterprise-level Technology to Small Business

Throughout history, there has been a significant difference in the quality of technology available for large, enterprise companies compared to small businesses.  New, feature-rich, cutting edge technology systems were reserved

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BYOD, CYOD, or COPE? Which Mobile Model Should Your Business Choose?
, 14 , 2016 – 13:38 | Comments Off on BYOD, CYOD, or COPE? Which Mobile Model Should Your Business Choose?

Mobility isn’t just a fad, it’s a firm reality in the modern workplace. BYOD or “bring your own device” was coined in 2005, but went into use in 2009, when

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The Rise of the Open Source Contact Center
, 13 , 2016 – 14:32 | Comments Off on The Rise of the Open Source Contact Center

Today’s contributed article is from guest blogger, Kevin Levi, of OrecX, and provides a closer look at the use of open source solutions in contact centers. OrecX is a long-time builder of

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Good-bye Retro Tech: Manufacturing Facility Ditches 80’s Legacy Phone System
, 10 , 2016 – 12:04 | Comments Off on Good-bye Retro Tech: Manufacturing Facility Ditches 80’s Legacy Phone System

When you think of the 1980s, what comes to mind? A little ditty about Jack and Diane? Tom Cruise flying through the air with Highway to the Danger Zone in

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User Experience in Unified Communications: The Trends & Challenges
, 9 , 2016 – 14:50 | Comments Off on User Experience in Unified Communications: The Trends & Challenges

Unified Communications (UC) takes core technologies, such as audio, video, real-time communications, and instant messaging and delivers them in a way that make employees more productive, while enhancing business communications

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